At BASR, customer satisfaction is our priority.
Returns are accepted within 7 days of delivery.
Products must be unused and in their original packaging.
Prescription or customized eyewear cannot be returned unless the item is damaged or incorrect.
If you receive a damaged or incorrect item, contact us within 48 hours with clear photos.
Approved refunds or replacements are processed within 5–7 business days.
Shipping charges are non-refundable unless the error is from our side.